next layer is Available Around the Clock.
next layer monitors and maintains your server and network infrastructure around the clock, offering proactive early diagnosis of problems in the components monitored. Our monitoring includes continuous inspection of servers and all active network components, with notification of errors or failures provided within the defined SLA parameters. Depending on the existing infrastructure, we either implement a custom-tailored system management solution or use a solution previously implemented among our customers.
The service and support needs of your server and network infrastructure often go beyond the scope of preexisting standard guarantees or service contracts. With pooled hours from next layer, individual additional services are available quickly and easily, allowing you direct access to our areas of expertise. This way you pay only for those services you actually use.
- Proactive maintenance (hardware & software)
- Monitoring, alerting, incident-handling
- Operational support as well as service and supervision of server and network infrastructures